Help & Support

After signing up, complete the onboarding wizard, select your board, grades, and subjects. This personalises your feed and AI tools. Completing your profile to 80% or more earns you 50 Circle Points. You can always edit your profile from Settings → Profile.

Spaces are large communities organised by board (CBSE Circle, ICSE Circle) or subject (Mathematics, Sciences). Rooms are specific channels inside a Space, for example, "Sample Paper Exchange" inside CBSE Circle. Join Spaces based on your board and subjects. Your home feed shows posts only from Spaces you have joined.

Free members can read all community posts, use AI tools with daily limits (Lesson Architect: 2/day, Assessment Builder: 1/day, Parent Communicator: 3/day), download up to 3 resources per month, and ask for help in the community. To post, reply, react, and unlock unlimited AI tools, upgrade to Standard (₹199/mo).

Android: Open beyondbell.in in Chrome → tap "Add to Home Screen". iOS: Open in Safari → tap the Share icon → "Add to Home Screen". You can also download the app from the App Store or Google Play Store.

Free: 2 lesson plans, 1 assessment, 3 parent messages per day. Event Architect is not available on Free. Standard and Pro: unlimited access to Lesson Architect, Assessment Builder, Parent Communicator, and Event Architect. Principal Desk and Compliance Generator are available to Pro members only.

Yes. Every tool output opens in an editable view. Make your changes, then save it to your library or share it to the community with one tap.

After generating a lesson plan, tap "Share to Community". The post composer opens with your lesson plan attached, and board and subject tags are pre-filled automatically. Add a note if you like, then tap Post.

Double-check that you selected the correct board, grade, and chapter in the tool inputs. AI outputs are starting points, always review before using in class. If you consistently see inaccuracies for a specific board or subject, please report it using the contact form below so we can improve.

You earn points for community participation: posting (5 pts), replying (8 pts), receiving a Helpful mark (15 pts), uploading a resource (20 pts), attending a live event (15 pts), and more. Pro members earn 2× on all actions. Points unlock Levels and badges on your profile.

When someone replies to your post and you find their answer useful, you can mark it as "Helpful". The replier earns 15 Circle Points, it is the most valuable single action in the community. It signals that their experience genuinely helped a fellow educator.

Posting and replying requires a Standard or Pro membership. Free members can read everything, use AI tools with daily limits, and ask questions in the "Ask for Help" room in Staffroom (where all tiers can post). Upgrade to Standard (₹199/mo) to participate fully.

Tap the three-dot menu (⋯) on any post and select "Report". Choose a reason, off-topic, misinformation, spam, harassment, or student privacy violation. Reports are anonymous and reviewed by our moderation team.

Free (₹0): read community, limited AI tools, Ask for Help access. Standard (₹199/mo or ₹1,999/year): full community participation, unlimited AI tools, email support. Pro (₹299/mo or ₹2,999/year): everything in Standard plus Leadership Lounge, Principal Desk, Compliance Generator, unlimited DMs, priority support.

Go to Settings → Billing → "Upgrade". Select Standard or Pro, choose monthly or annual billing, and pay via UPI, credit/debit card, net banking, or EMI. Your access upgrades instantly.

Go to Settings → Billing → "Manage Subscription" → "Cancel". Your access continues until the end of your current billing period. Posts, resources, and Circle Points are preserved.

Payment processing can take a few minutes. If your plan has not updated after 10 minutes, try Settings → Billing → "Restore Purchase". If that does not work, contact us using the form below with your payment reference number.

Invoices are generated automatically with GST after each payment and sent to your registered email. You can also download past invoices from Settings → Billing → Billing History.

UPI (PhonePe, Google Pay, Paytm, BHIM), credit cards (Visa, Mastercard, RuPay), debit cards, net banking, and EMI, all in Indian Rupees via Razorpay.

Refund requests within 7 days of payment are reviewed case-by-case. Contact us using the form below with your registered email and payment reference. Refunds are processed to the original payment method within 5–7 working days.

Go to Settings → Profile → "Delete Account". Your account enters a 30-day recovery window. After 30 days, all personal data is permanently removed. Resources you uploaded are anonymised to preserve community value.

Only if you choose to show it. Go to Settings → Profile → Privacy → toggle "Show school name" on or off. When off, it is hidden from other members.

Go to Settings → Notification preferences. You can toggle each notification type on or off individually, Morning Briefing, replies, Helpful marks, event reminders, DMs, and weekly digest.

Check your internet connection, BeyondBell is optimised for 4G speeds. Try closing and reopening the app, clearing your browser cache (for PWA), or updating the mobile app. If the problem persists, report it using the form below.

Check three things: (1) Notifications are enabled for BeyondBell in your phone's Settings, (2) In-app toggles are on under Settings → Notification preferences, (3) Battery optimisation is not killing the app in the background.

Try resetting your password from the login screen → "Forgot password". If you signed up with Google, use the Google login button. If you are still locked out, use the contact form below (available without logging in) and we will help you recover your account.